Idea — Express Bill Payment Portal

Published by UXtoCODE on

Good User Experience

Experience:

Glad to share my experience of Idea Express Bill Payment Portal.

I have idea postpaid connection. Usually, I pay my mobile bill via Idea Express Bill Payment Portal. Recently they revamp the portal I observed UI enhancements, sharing my thoughts on their UX in this post..

When I entered the mobile number, the system automatically validates my mobile number without waiting to fill out other details or users explicit submit action.

Curiously I checked some functional scenarios. I entered non idea number, and the system instantly gave me an error saying

This is not an Idea number. Switch to Idea now! “With a hyperlink. Label colour also changed for valid and invalid details.

It’s a clever lead generation strategy instead of showing a normal error to the user.

I tried the postpaid mobile number in prepaid mobile recharge section, system shows appropriate error with prepaid portal link .i.e. “This is a postpaid number. Please visit Postpaid Bill Pay page.”

Also, I can only enter numbers in a mobile number field.

Idea Express Bill Payment Portal

Learnings:

1. Task completion with minimum clicks and appropriate functions.

As you can observe in this portal, No need to click submit button to validate the details. Users get notified immediately after entering details. Using appropriate functions you can minimize the human errors like junk values etc.

2. Well written error messages

A user-friendly and specific error message is an essential component of interaction. As you can see in above screens, all error messages are very clear and meaningful also they are navigating user without confusing him.

3. Appropriate colour usage

For this payment portal, they have also use the Sky blue color with their brand colors as sky blue having trustworthy, safety and security psychological characteristics. Also for invalid details they use the red and for valid it is green. Using accurate functions, Good error messages and delightful UI creates the good user experience.


Suggestions:

Nothing as such.


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